DETAILS AND FAQ

Cancellation Policy

At Moon & Bloom, your appointment time is reserved just for you. When you book a session, that space is held exclusively in our schedule and cannot be offered to someone else. This cancellation policy stands to respect the time, energy, and preparation that goes into each session.

THE DETAILS

Moon & Bloom’s Cancellation Policy

Appointments canceled or rescheduled less than 24 hours in advance are subject to 100% of the appointment fee.

There are no exceptions.

By booking your appointment, you agree to provide at least 24 hours notice for any cancellation or reschedule. If less than 24 hours notice is given, the full appointment fee will be charged.

FAQ

Special Cases for Cancellation

  • A valid credit card is kept securely on file at the time of booking.

    If you cancel or reschedule with less than 24 hours notice, your card on file will automatically be charged 100% of your appointment fee.

  • Inclement weather does not waive the cancellation fee.

    If you see a storm in the forecast and do not feel comfortable driving, please cancel or reschedule at least 24 hours before your appointment.

    I encourage you to monitor weather conditions in advance and plan accordingly.

  • If you are unwell and cancel within 24 hours, the appointment is still considered a late cancellation and will be charged in full.

    If you begin feeling unwell before the 24-hour window:

    • Please cancel within the required notice period.

    • You may choose to wear a mask if you feel well enough to attend.

    • If you decide not to attend within 24 hours, the full session fee applies.

    This policy protects the sustainability of the practice and the reserved time in the schedule.

  • If you arrive late, your session will still end at the originally scheduled time to respect the next client.

    The full appointment fee will still apply.

    If you are more than 15 minutes late without communication, your appointment may be considered a no-show.

  • A no-show is when a client does not attend their appointment and does not provide notice.

    No-shows are charged 100% of the appointment fee.

  • Rescheduling follows the same policy as canceling.

    If you reschedule with less than 24 hours notice, the full appointment fee will apply.

THE REASONING

Why is this policy so strict?

Each appointment is time specifically held for you. Late cancellations leave gaps that cannot typically be filled on short notice.

This policy ensures:

  • Fairness to all clients

  • Respect for reserved time

  • Sustainability of the practice

When you book, you are reserving dedicated care and preparation. As a small business owner and solo operation, every late cancellation directly affects my ability to best support all of my clients, pay my bills, and feed my kitties.

PLANNING FOR YOUR APPOINTMENT

How can I avoid cancellation fees?

Mark your appointment in your calendar immediately, your booking confirmation should even have a link for you to add your appointment directly to your calendar.

Here’s some more tips if you’re a forgetful or busy human!

  • Set reminders 48 hours before, you will also get a 48 hour reminder email.

  • Check the weather forecast in advance, reschedule if you are feeling uncertain about road conditions.

  • If you start feeling unwell, cancel before the 24-hour mark.

  • Plan childcare, transportation, and scheduling buffers ahead of time. If you need to bring your child(ren) to your appointment, this is ALWAYS okay with me. If you’re able to give a little notice, I’ll plan some activites for them

Life happens, you’re a busy bee, I get it. I support a lot of cool people like you who face burnout and busy lives, so if you can’t make it, it’s really important to me to be able to offer that appointment to another client who could use it. If you cannot cancel within the 24 hour notice, I won’t hate you, but I do need to charge the cancellation fee. We can still be friends! It happens!!

Thank you!

Thank you for understanding and respecting these boundaries. They allow me to continue offering intentional, uninterrupted care to every client who walks through the door. 🌿✨

GET IN TOUCH

Have questions about our cancellation policy?

Reach out to Heather today to inquire. If you’re ready to book your appointment, you can also head over to our calendar to check upcoming availability.